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[av_heading tag=’h3′ padding=’15’ heading=’Learn the Contact Center Deployments with Cisco UCCE’ color=’custom-color-heading’ style=’blockquote modern-quote modern-centered’ custom_font=’#3c8fe8′ size=’30’ subheading_active=” subheading_size=’20’ custom_class=” admin_preview_bg=” av-desktop-hide=” av-medium-hide=” av-small-hide=” av-mini-hide=” av-medium-font-size-title=” av-small-font-size-title=” av-mini-font-size-title=” av-medium-font-size=” av-small-font-size=” av-mini-font-size=”]
Begin your Networking career with this practical course on how networks in companies operates. Learn the architecture, implementation and operational support needed to manage the data network of organizations.
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Cisco UCCE is a specialist certification course in Collaboration suite offered by Cisco Systems. Build and validate skills on the latest Cisco Unified Content Center Enterprise Technology. You will gain the insights of intelligent call routing, network-to-desktop computer telephony integration (CTI), and multichannel contact management to contact center agents over an IP network.
Upon completion of this course, you will become a job ready Collaboration engineer who have the practical skills to planning, designing, implementation, and management of Contact Center deployments.
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Introducing UCCE
Unified CCE Components like CTIOS, CAD, Finesse, CUIC, IPIVR, CVP, CUCM, CUSP/CUPS, GWs, CUBE
Unified CCE Architecture and Solution Selection
UCCE Terms, Routing, Additional Components and Call Flow
Accessing UCCE Tools
UCCE Designing and High Availability
Cisco Unifies Contact Center Desktop Applications like CTIOS, CAD and Finesse
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[av_iconlist_item title=’UCCE Configuration and Scripting’ link=” linktarget=” linkelement=” icon=’ue885′ font=’entypo-fontello’]
Configuration Manager
Script Editor Overview
Scripting for CVP
Unified CCE Inbound Agent Considerations
CTI Options Overview
Configuring ICM for Agent Functionality
Configuring UCM for Agent Functionality
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[av_iconlist_item title=’Scripting ICM for Agent Functionality’ link=” linktarget=” linkelement=” icon=’ue885′ font=’entypo-fontello’]
Unified CCE IVR/VRU Functionality
Basic IVR Scripting with Microapps
ICM Microapps
Cisco Unified ICM Enterprise Scripting Using Microapplications
Additional UCCE Considerations
ICM Considerations for Reporting and Monitoring
Precision Routing
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ICM Processes
Diagnostic Framework Suite
UCCE Support
Service Assurance
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VXML Implementation
Basic VXML Functionality
Installing and Configuring VXML Solution
Advanced Scripting and Routing
ICM Scripting Variables, Expressions, Formulas and Functions
Exploring Courtesy Callback
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Tell us what you’re searching for. Meet our Course Advisor and join a free trial lesson to perceive how our classes function. Give us a chance to enable you to make the best upskilling program to suit your requirements.
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Speak to our Course Advisor at +91-9971614445
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